Our practice and Primary Care Network (PCN) are focused on enhancing patient care by delivering timely and appropriate services. We aim to have 90% of calls answered within 10 minutes and respond to 90% of online consultations by the end of the next working day by Q4 2025. We are also working to increase digital access, targeting a 10% rise in NHS App registrations per practice, with a goal of reaching at least 75%. Continuity of care for vulnerable patients is a key priority, with efforts to ensure that 2% of patients have a continuity of care flag. Additionally, we will continue to improve patient satisfaction through annual surveys and engagement events by the end of 2025.
Please see below how we are going to improve access to care in 2025/26.
Non-urgent advice: Faster Responses to Online Queries
We aim to respond to all online consultation requests by the end of the next working day — so you hear back quickly when you contact us online.
Non-urgent advice: More Appointments, When You Need Them
We’re making better use of our team and technology to increase same-day and next-day appointments, especially during busy periods.
Non-urgent advice: Better Use of Local Services Like Pharmacies
We’re working closely with local pharmacists to offer you quicker treatment for minor illnesses, freeing up GP time for those who need it most.
Non-urgent advice: Better Use of Local Services Like Pharmacies
We’re improving continuity of care for those who need it most — so patients with complex needs can see the right clinician more regularly.
Non-urgent advice: Easier Ways to Get Help
We’re encouraging the use of the NHS App and online services, and offering support to anyone who needs help getting started.